How we work
Brief to container in eight to twelve weeks.
The stages below are the ones we commit to in writing. Where we cannot hold a date, we say so before you place the order, not after.
- 011 working day
Brief and costing
You send a spec, a sketch or a reference photo. We come back within one working day with an indicative FOB band and the questions that would firm it up.
- 023–4 weeks
Sampling
First sample in three to four weeks — a fired or carved piece, couriered with a spec sheet. Two revision rounds are included; most designs need one.
- 032 working days
Costing lock and PI
Firm price against the approved sample, with a proforma invoice stating Incoterms, payment terms and the production window.
- 041–2 weeks
Material allocation
Clay bodies are mixed and stone blocks are selected to the approved shade and grade. Batch references are recorded against your order.
- 056–9 weeks
Workshop production
Work is allocated to the workshops trained on that piece. You get in-line photographs at the biscuit-fire or rough-cut stage, unprompted.
- 063–5 days
Inspection and packing
AQL 2.5 inspection on our floor, with a drop and rattle test on every stone and terracotta design. Third-party inspection welcome — we will hold the container for your inspector.
- 07FOB Nhava Sheva / Mundra
Documentation and despatch
Full document set — invoice, packing list, BL, certificate of origin, fumigation and phytosanitary certificates on terracotta, and any test reports your market requires.
Payment terms.
30% advance against PI, balance against scanned BL. LC at sight accepted for orders above $25,000.
Incoterms.
FOB Nhava Sheva or Mundra as standard. CIF, DDP and consolidated LCL available on request.
If we slip.
You hear it from us the week it becomes likely, with options — part shipment, air freight on our cost share, or a revised date.